Question 1

What is testPod?

Accepted Answer

testPod is diagnostics + certified data-erasure software for people who buy, refurbish, and resell used phones. It runs on Mac and Windows computers you already own, connects to phones over USB, and in one pass checks the device and securely wipes it. Every device you run produces a shareable pass/fail test report (functional diagnostics — screen, cameras, battery, sensors, buttons, connectivity and more) and, when you erase, an ADISA AAL Level 3 certified erasure certificate using the NIST SP 800-88 method. Both are pages you can print, attach to a listing, or hand to an auditor. testPod is used by about 50 refurbishers and recyclers today, processing roughly 21,000 devices a month. One quick clarification, because we get asked: testPod is a software company — we don't sell phones or connect you with phone wholesalers. We give you the tools to test and certify your own inventory.

Question 2

How much does testPod cost, and what does $30/month include?

Accepted Answer

The minimum fee is $30/month per computer running testPod, and that covers your first 100 device checks each month. If you only test a handful of phones, $30 is all you pay. Past 100 devices, you pay a small per-device fee on a sliding scale that gets cheaper as volume grows: 0 – 5,000 devices: $0.30 each 5,001 – 10,000: $0.25 10,001 – 25,000: $0.20 25,001 – 50,000: $0.15 50,001 – 100,000: $0.10 So 200 devices in a month is about $60 total. A device tested several times inside the same billing period only counts as one charge. There are no minimums beyond the $30 and no annual contract — it's month to month. Optional add-on checks (like IMEI blacklist or SIM/carrier-lock lookups) are billed separately per device. For very high volume, start a trial and we'll sort out a volume quote.

Question 3

Is there a free trial, and how does it work?

Accepted Answer

Yes. The free trial runs for 14 days or 25 devices, whichever comes first — enough to test real inventory and see the reports and erasure certificates for yourself. Signing up takes about two minutes and three fields: email, password, and company name. No credit card, no sales call, no setup fee. Nothing is charged automatically when the trial ends — you decide whether to move to a paid plan. Start your free trial &rarr;

Question 4

How do I get started with testPod?

Accepted Answer

Four steps: Create your account — sign up for the free trial (email, password, company; about two minutes). Check your hardware — make sure your PC, USB hub, and cables meet the published requirements. This is the single biggest factor in stable testing. Install testPod on your Mac or Windows computer and log in with your account email and password. Run your first device — connect a phone over USB and start a test from the app. Your report appears in the dashboard right away. If testing feels unstable, it's almost always old hardware or a weak network — start with the requirements page.

Question 5

Where do I download and install testPod?

Accepted Answer

testPod runs on Mac, Windows, and Linux. After you create an account, download the installer for your platform and sign in with your account email and password. The app links to your account on first login. If the app doesn't detect your testing station, check the USB cable and try a different port; on Linux, launch with the required permissions. If login fails, confirm your email is verified. See getting started for the full walkthrough.

Question 6

How do I claim a machine to my account?

Accepted Answer

When a testPod machine is first powered on it registers under a temporary holding account. To move it under your own account: Make sure you have a testPod account (sign up here if not). Install testPod and open the login screen on that machine. Enter your registered email and password. The machine is now linked to your account, and every future test bills to you. Lost access to a machine you own? Contact support — we can reassign it from the admin side with proof of ownership.

Question 7

Which phones and operating systems does testPod support?

Accepted Answer

testPod tests iPhone and Android devices — including brands like Samsung, Google, and Xiaomi. The testing software itself runs on Mac, Windows, and Linux computers; the phones connect over USB. A full functional test covers display and multi-touch, front and rear cameras, speaker/microphone audio loopback, Wi-Fi, Bluetooth, GPS, sensors (accelerometer, gyroscope, light, proximity), battery health, charging and ports, buttons, and cellular signal when a SIM is present. testPod also wipes locked Samsung devices that some competitors can't — see wiping locked Samsung devices.

Question 8

Can testPod wipe locked Samsung devices?

Accepted Answer

Yes. testPod securely wipes locked Samsung devices that several competing tools can't handle — it's a big reason recyclers switch to us. One recycler processing roughly 10,000 devices a month moved to testPod from Blancco specifically because we could wipe locked Samsung stock they otherwise couldn't clear. The wipe follows the NIST SP 800-88 method and is ADISA AAL Level 3 certified, so each device gets a certificate your compliance team or ITAD auditor can rely on. See certified erasure certificates.

Question 9

Does testPod produce a certified data-erasure certificate?

Accepted Answer

Yes. testPod erasure is ADISA AAL Level 3 certified and follows the NIST SP 800-88 standard. Every device you wipe gets its own erasure certificate page — the document recyclers, ITADs, and compliance teams ask for. You can print it, share the link, or attach it to an audit trail. This is the certificate that lets you prove previous-owner data is genuinely gone before you resell a device.

Question 10

Does testPod meet eBay Refurbished and Back Market testing requirements?

Accepted Answer

Programs like eBay Refurbished and Back Market require sellers to fully test each device and guarantee that previous-owner data has been removed. testPod covers both sides of that: A complete functional test report (screen, cameras, battery, sensors, connectivity and more) with a public, QR-linked result page per device. An ADISA AAL Level 3 certified erasure certificate (NIST SP 800-88 method) proving the data wipe. You can attach these to listings and keep them for audits. testPod gives you the evidence; each marketplace sets its own exact program terms, so confirm the specifics with them.

Question 11

What hardware do I need to run testPod?

Accepted Answer

Ordinary Mac or Windows computers you probably already own — testPod does not force you to buy new machines. What matters is that they meet the minimum specs, because a busy testing bench on very old PCs or a weak wifi network is the main cause of instability. We publish exact minimum and recommended specs — CPU, RAM, storage, network speed, plus the USB hubs, cables, and label printers we recommend — on the hardware requirements page. Check it before you start.

Question 12

How do I pay, and do you accept crypto (USDT)?

Accepted Answer

You can pay by credit card (auto-charged each cycle on monthly plans), bank transfer, or by topping up your balance. We also accept USDT (TRC20) for the monthly fee. Prepaid (top-up) and monthly (postpaid) modes are both available, and you can switch between them in the dashboard at any time. Your payment details and current balance are always in the dashboard billing section.

Question 13

How do I add credit or top up my balance?

Accepted Answer

If you're on prepaid (pay-as-you-go), add credit from the billing section of your dashboard. Each test then draws down from your balance, and your current balance is shown there. Top-ups by card are available immediately; bank transfer and crypto top-ups post once received. Prefer a fixed monthly bill instead? Switch to the monthly plan in the dashboard — see payment methods.

Question 14

How do I read my invoice and see this month's charges?

Accepted Answer

Your invoices live in the dashboard billing section, each with a PDF download. The dashboard is always the source of truth for the current month's charges, even if an email copy hasn't arrived (check spam first — invoices come from a hiteknova.com address). A monthly charge is the $30 minimum per computer (covering 100 devices) plus any per-device overage and optional add-on checks — see pricing for the full breakdown. If an amount ever looks wrong, contact support directly; we handle billing questions personally rather than through the bot.

Question 15

How do I see how many machines are active on my account?

Accepted Answer

Your dashboard lists every computer linked to your account and shows which are currently online, so you can confirm your testing stations are connected and billing to the right account. If a machine you expect is missing, check that it's powered on and signed in with your account email — see claiming a machine.

Question 16

My password isn't working — how do I reset it?

Accepted Answer

Use the password-reset option on the dashboard sign-in screen to set a new password by email. If the app rejects your login, first confirm your account email has been verified, then that you're using the same email and password on the machine as on the dashboard. Still stuck? Contact support and we'll help you back in.

Question 17

How do I reach a real person for support?

Accepted Answer

You can always reach a human — testPod is run by a small team and the founder answers customers directly. Use the contact options on hiteknova.com (chat and messaging), and for anything about money or your specific account, a person handles it personally rather than an automated reply. On a trial and stuck setting up? Reach out — we'd rather help you test your first devices than have you give up.

How can we help?

Getting started

Pricing & billing

Data erasure

Devices & hardware

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