Terms of Service
1. The service
The Services are business software for device testing, inventory, and sales operations. They are offered to businesses, not consumers. You need an account to use them; you are responsible for activity under your account and for keeping credentials safe.
2. Your data
Your business data (devices, inventory, documents, customers) belongs to you. You grant us only the rights needed to run the Services — storing, processing, and displaying that data to you and the people you authorize. Our handling of personal data is described in the Privacy Policy.
3. Marketplace connections
If you connect a third-party marketplace account (for example eBay, Back Market, or Amazon), you authorize the Services to act on that account on your behalf — listing items, reading orders, and updating shipment status. You must have the right to use that account, and your use of each marketplace remains governed by that marketplace's own terms. We use marketplace access only for the functions you invoke, we store access credentials encrypted, and we honor marketplace data-protection rules, including deleting buyer personal data when the marketplace requires it. You can revoke our access at any time from the marketplace's settings.
4. Acceptable use
Don't use the Services to break the law, to handle stolen devices, to infringe others' rights, to probe or overload our systems, or to resell access without an agreement with us.
5. Fees
Paid plans are billed as agreed at signup. Unpaid accounts may be suspended after notice. Fees are non-refundable except where the law requires otherwise.
6. Availability and support
We aim for high availability, but the Services are provided "as is", without warranties of uninterrupted or error-free operation. We may update features over time; we will not materially reduce core functionality you paid for during a paid term.
7. Liability
To the extent permitted by law, our total liability for any claim related to the Services is limited to the fees you paid us in the twelve months before the claim. We are not liable for indirect or consequential damages, or for business decisions you make based on data in the Services (for example device grading or pricing).
8. Termination
You can stop using the Services and close your account at any time. We may suspend or terminate accounts that break these terms, with notice where practical. After closure, we delete or anonymize your data per the Privacy Policy; you can export your data first.
9. Changes
We may update these terms; material changes are announced in the product or by email at least 14 days in advance. Continuing to use the Services after that means you accept the new terms.
10. Contact and law
Hitek Nova Ltd — support@hiteknova.com. These terms are governed by the laws of Vietnam.